CompassCare Works

We’ve developed a proprietary training program — CompassCare Works™ — to prepare healthcare professionals for every situation. Through our signature CompassCare Works™ curriculum, we are committed to providing world-class training with a focus on care, hospitality, and service. We find that marrying these three elements is essential to providing best-in-class support to clients and patients.

Service quality has become a necessity in all segments of healthcare.  In caregiving, and in many health care roles, social forces exert pressure on providers who face the challenge of service delivery to an increasingly older and more sophisticated customer.  CompassCare Works™ recognizes that exceptional service is exceptional care, and that caring for and supporting providers is the first step in creating an extraordinary experience.  In partnership with Cornell University professors, CompassCare, the pioneer in concierge private duty home care for aging-in-place, has created this unique and proprietary evidence-based training program in order to prepare CNAs, and all healthcare professionals, to provide truly exceptional service.

An introduction to CompassCare Works™ is included in the CompassCare Institute of Caregiving CNA Program, setting this training apart. Some topics included are:

  • Align Service Delivery & Values
  • Exceed Client Expectations
  • Identify & Respect Individual Differences
  • Communicate A Professional Service Attitude